Terms and Conditions
Credit Card Authorization Form
California Resale Certificate Form
There is a minimum order requirement of $100.00. Orders less than $100.00 will be subject to a service fee.
Will Call Pick Up Appointments
Customers are required to pick up their will call orders within in 24 hrs of the scheduled pick up time. If orders are not picked up during that time, the order will be returned to stock and a 25% restocking fee will be billed to your account.
Credit Terms & Conditions
Terms are based on a completed credit application; terms given will be any of the following: Net 30 on approved credit, COD or Credit Card. We use Experian Business Credit services to verify all the information provided on the credit application. We will provide a copy of the credit report at your request. All merchandise is priced F.O.B. Valencia, California. Prices quoted are exclusive of Federal, State, and Local taxes. Prices are subject to change without notice except when protected by written contractual agreement. All shipments are billed at prices prevailing as of date of original order. Customer who ship orders on credit are expected to pay within the terms specified. Terms will be cancelled and/or the account will be placed on hold until it is brought current. Customers who pay by credit card will be billed at the time of the shipment. Customers who choose to have an open credit line acknowledge and understand that a credit card will remain on file and will be charged if they do not pay within the credit line terms.
International Credit Terms & Conditions Credit/Payment: International customers will be required to make payment by wire transfer. Please contact us for an “Information Sheet” required by our accounting department. International orders will be shipped freight collect or freight will be added to the invoice.
All Paiho North America products are warranted against defects found in material and/or workmanship for the useful life of the product when used in accordance with generally accepted practices and/or in accordance with instructions for Paiho North America Corporation. Alteration to, misuse of, or failure to maintain pursuant with directions from Paiho North America Corporation of any product shall void this warranty. Please contact your customer service representative with warranty problems or questions. The buyer must consider the following factors, including but not limited to: Temperature, Humidity, Pressure, Weight, etc., when ordering and using products. It is the buyer’s responsibility to test and assure that the product is assembled and used under proper conditions.
Return Goods Policy
No merchandise is returnable without company authorization. Absolutely no returns will be accepted without an invoice number and date of purchase. Please contact Customer Service to obtain a Return Goods Authorization Number. No returns will be accepted after 60 days per date of invoice. Merchandise must be in original containers and in resalable condition. Custom made “special” items may not be returned for credit. All returns must be shipped prepaid to the following address, with the Return Authorization Number on the outside of the box. All orders returned without return authorization will be subject to a restocking fee.
Paiho North America
Attn: Return Goods Department
28411 Witherspoon Parkway
Valencia, CA 91355
Every care is taken in packing and checking goods. Any damage or shortage must be reported to us within 5 days of receipt of goods. The packages and contents must be retained for carriers’ inspection where necessary.
Delivery promises are given in good faith and we cannot accept responsibility or liability for delays in delivery due to circumstances beyond our control or the consequences thereof. We must be advised of non-delivery of goods within 14 days from the date of invoice, otherwise a claim cannot be made on the carriers for loss in transit. If we are not so advised the consignee will be deemed responsible for the loss.
Ownership will pass to the purchaser only upon receipt by the seller of the full invoice price of the goods. All goods are F.O.B shipping. No cancellation of an order will be effective unless in writing and agreed by us. Cancellation of orders for goods specially made to customers specifications cannot be accepted. All orders are only accepted subject to our standard terms and conditions of sale as set out above. We cannot accept any other terms, written or implied on customer order forms.